What’s new? New warranties and delivery problems

09.04.2021

In April 2021, the coronavirus pandemic is still keeping many areas of industry busy – including computer chip manufacturers. What impact does this have on spo-comm’s products and what does it mean for our customers? We also present our updated warranties.

The spo-comm SysCare Packs 

As part of our new website, our warranty extensions for spo-comm Mini-PCs have also been revised. They are clearer and less complicated than before. This gives our customers the opportunity to flexibly adapt the services to their needs.

We offer you the two different performance levels Basic and Premium, which are each available with a term of 2, 3 or 5 years:

spo-comm SysCare Basic:

  • Bring-In Service during the complete term
  • Exchange or repair of defective systems during the complete term

spo-comm SysCare Premium:

  • PickUp & Return Service during the term
  • Processing within 2 working days during the entire term
  • This warranty extension is available only within the European Union

You can view the various warranties on the respective product page in the configurator under "Warranty". If you are already registered, the prices will be displayed directly, otherwise you are welcome to send us a price inquiry.

More information about our warranties

Current delivery difficulties, forecasts and price increases 

The whole of last year 2020 was already characterized by supply bottlenecks in a wide range of areas, from furniture to PC components. Last December, heise already feared problems "well into 2021".

After intensive discussions with our partner companies such as MSI IPC, we will probably face a few more challenges this year.

Thanks to our large warehouse in Nuremberg and the production of our Mini PCs in Germany, we are able to keep a certain amount of stock on hand and thus continue to guarantee short delivery times. However, larger projects require more planning security.  To ensure that our Mini PCs are delivered on time, we recommend that our customers talk to our key account managers about the quantities required and, if possible, submit a forecast.

Another effect of the supply bottlenecks is a sharp increase in prices. Up to a certain point, we can bear these costs ourselves, but in this case we have to pass them on to a small extent to our customers.

Contact spo-comm

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