spo-comm Support
If you have a problem with your spo-comm product, please contact our staff by phone or email. Our technicians are available during our business hours (from Monday to Thursday 8:00 – 16:00 and Friday 08:00 – 15:00):
Technical support by telephone: +49 (0) 911 / 23 98 37 – 39
Support by e-mail: support@spo-comm.de
Please provide us with the following information:
- Customer number
- Bill number
- Product serial number
- Nature of the problem
We will deal with your problem immediately and create possible solutions for you within 24 hours.
Report service case
If you need RMA processing, please fill out the following form and note the information below.
RMA processing
- Fill out the online RMA form (see above)
Apply for a service ID number - Allocation of a service ID by our support department (within 24 hours)
The allocation takes place in the form of an e-mail. You will receive a mail with Service-ID and RMA form. Please fill in the necessary details, sign it and put it to the shipment. - Delivery of product to spo-comm
spo-comm GmbH
Service
Otto-Kraus-Straße 4c
90411 Nürnberg
- Product must be packed with a separate cardboard (not original cardboard).
- Service-ID must be good readable at package
- Please add a copy of the RMA form.
- Package must be delivered with no delivery charge.
- RMA deliveries are accepted only in our service centre:
- Check-up of the product with the help of error description.
- Replacement of defective parts and return shipment
(Please note: accessories and packaging will be returned with the repaired parts in the condition in which they were delivered).
Information
- spo-comm reserves itself the right, that with repudiation of the guarantee of manufacturers side, to charge the carried out exchange.
- All product photos in our online shop are to be understood as symbolic photos and offer no justification of a RMA
- Deliveries without filled RMA form are not accepted.
- When applying for a credit note, spo-comm reserves the right to revoke its acceptance of the credit note if the goods are no longer in their original condition, are not complete or the packaging is defective.
- A complaint or RMA regarding the completeness of delivery can be considered only within 24 hours from the acquisition.
- An RMA request for a credit note for an incorrect order can only be considered within 2 weeks of the invoice date.
- RMA for a damage in transit can be considered only within 24 hours from the acquisition or delivery.
- Attention!! The customer is obliged to check product on delivery IMMEDIATELY for damages in transit. Visible transit damages must be noted immediately on the acquisition papers and announced to the delivery agent. Otherwise the customers looses his claim to reparation.
