More than just support: our service department

System introductions, interface training and technology wiki

In addition to providing telephone support for customers, Werner's day-to-day business also includes test setups, some of which are returned by customers and then have to be booked back and disassembled. He also takes care of the technical components of product launches. On the one hand, this includes extensively testing new mini PCs. For example, it checks whether all connections are working and which software is running on them. If there are any queries, he will also clarify them in contact with our partners in Asia. Once the system is up and running, Werner holds internal product training sessions for marketing, sales and production (after all, they have to promote, sell and build it). Speaking of training: Werner also prepares regular technical training sessions for his colleagues, including when there is something new on the market. Werner is also responsible for maintaining our technology wiki on the spo-comm intranet. Here, spo-comm employees can access all kinds of information, such as data sheets, certificates and features of our Mini PCs.

Both Werner and Alex are closely involved in larger customer projects involving specially customized solutions. That's why they often travel with their sales colleagues to visit customers.

Fault analysis, spare parts and first-level support

According to Alex, "no two working days are the same". He is mainly responsible for analyzing and rectifying incoming service cases - i.e. mini PCs that are no longer working properly for whatever reason. On the one hand, this service can be used by customers whose Mini-PC has a fault - Alex then either helps directly on the phone or asks the customer to send the PC to spo-comm headquarters - on the other hand, it can also be determined during production at spo-comm that a system is not running as it should. Is it due to a component, an attitude or perhaps even something caused by a partner in Asia? Alex's task is then to take a closer look at the device and use various tests to find out where the fault lies and how it can be rectified. In most cases, he can rectify the faults himself - if there are major faults, such as in the layout of the mainboard, he may also have to produce technical drawings for our partners and ultimately require a completely new mainboard.

Alex is also responsible for maintaining our spare parts warehouse. In order to have all common spare parts in stock at spo-comm at all times, he is in constant contact with our purchasing department and also directly with our partners in Asia, from whom some parts are sourced.

What is your favorite PC?

Werner: My favorite PC is our recently released CORE 2 . With this mini PC, everything comes from a single source. From the mainboard design and production to the development of the BIOS, everything is made in Germany (or rather Bavaria).

Alex: My favorite PC is the RUGGED GTX1050 Ti . The workmanship and material are of particularly high quality and it has a sturdy, stylish design. Although it is passively cooled, it has an enormously powerful performance. It also has a versatile BIOS with many functions and a wide range power input.

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